Returns
Last Edited: 11th September 2023
Thank you for shopping with Fussy Traveller Club LTD. We strive to provide you with the best products and services possible. However, we understand that sometimes returns and exchanges are necessary. Please read our returns policy carefully to ensure a smooth and hassle-free return process.
1. Returns Eligibility
1.1. We accept returns within 30 days of the delivery date for eligible items.
1.2. To be eligible for a return, items must be in their original condition, unused, and with all original packaging, tags, and labels intact.
1.3. Personalised or customised items are not eligible for return unless they are damaged or defective.
1.4. Perishable goods, such as food or beverages, are non-returnable for health and safety reasons.
2. Returns Process
2.1. To initiate a return, please contact our Customer Support team at [Insert Contact Information]. Provide your order number and a detailed reason for the return request.
2.2. Our Customer Support team will guide you through the return process, including providing you with a return authorisation (RA) number and shipping instructions.
2.3. Ensure that the item(s) being returned are securely packaged to prevent damage during transit.
3. Return Shipping
3.1. Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item sent by Fussy Traveller Club LTD.
3.2. We recommend using a trackable shipping method and purchasing shipping insurance for high-value items to ensure they reach us safely.
3.3. Returns should be addressed to: [Insert Return Address].
4. Inspection and Refunds
4.1. Upon receiving your returned item(s), we will inspect them for compliance with our returns policy.
4.2. Refunds will be processed within 14 business days of receiving the returned item(s).
4.3. Refunds will be issued in the original form of payment unless otherwise agreed upon.
4.4. Shipping and handling charges are non-refundable unless the return is due to a defective or incorrect item.
5. Exchanges
5.1. We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item as per our returns policy and place a new order for the desired item.
6. International Returns
6.1. International customers are responsible for all return shipping costs and customs fees associated with returns.
6.2. Fussy Traveller Club LTD is not responsible for any items lost or damaged during international return shipping.
7. Damaged or Defective Items
7.1. If you receive a damaged or defective item, please contact our Customer Support team within 7 days of delivery to report the issue.
7.2. We will provide instructions on how to return the damaged or defective item, and we will cover the return shipping costs.
7.3. We will either send a replacement item or issue a refund for the damaged or defective item, as per your preference.
8. Contact Information
If you have any questions or need further assistance with our returns policy, please contact our Customer Support team at [Insert Contact Information].
Fussy Traveller Club LTD reserves the right to update or modify this returns policy at any time. Please check our website for the most current version.
Legal Notice:
This returns policy is in accordance with UK consumer protection laws. International customers are responsible for complying with their respective countries' import/export regulations and customs requirements when returning items.
Thank you for shopping with Fussy Traveller Club LTD. We strive to provide you with the best products and services possible. However, we understand that sometimes returns and exchanges are necessary. Please read our returns policy carefully to ensure a smooth and hassle-free return process.
1. Returns Eligibility
1.1. We accept returns within 30 days of the delivery date for eligible items.
1.2. To be eligible for a return, items must be in their original condition, unused, and with all original packaging, tags, and labels intact.
1.3. Personalised or customised items are not eligible for return unless they are damaged or defective.
1.4. Perishable goods, such as food or beverages, are non-returnable for health and safety reasons.
2. Returns Process
2.1. To initiate a return, please contact our Customer Support team at [Insert Contact Information]. Provide your order number and a detailed reason for the return request.
2.2. Our Customer Support team will guide you through the return process, including providing you with a return authorisation (RA) number and shipping instructions.
2.3. Ensure that the item(s) being returned are securely packaged to prevent damage during transit.
3. Return Shipping
3.1. Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item sent by Fussy Traveller Club LTD.
3.2. We recommend using a trackable shipping method and purchasing shipping insurance for high-value items to ensure they reach us safely.
3.3. Returns should be addressed to: [Insert Return Address].
4. Inspection and Refunds
4.1. Upon receiving your returned item(s), we will inspect them for compliance with our returns policy.
4.2. Refunds will be processed within 14 business days of receiving the returned item(s).
4.3. Refunds will be issued in the original form of payment unless otherwise agreed upon.
4.4. Shipping and handling charges are non-refundable unless the return is due to a defective or incorrect item.
5. Exchanges
5.1. We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item as per our returns policy and place a new order for the desired item.
6. International Returns
6.1. International customers are responsible for all return shipping costs and customs fees associated with returns.
6.2. Fussy Traveller Club LTD is not responsible for any items lost or damaged during international return shipping.
7. Damaged or Defective Items
7.1. If you receive a damaged or defective item, please contact our Customer Support team within 7 days of delivery to report the issue.
7.2. We will provide instructions on how to return the damaged or defective item, and we will cover the return shipping costs.
7.3. We will either send a replacement item or issue a refund for the damaged or defective item, as per your preference.
8. Contact Information
If you have any questions or need further assistance with our returns policy, please contact our Customer Support team at [Insert Contact Information].
Fussy Traveller Club LTD reserves the right to update or modify this returns policy at any time. Please check our website for the most current version.
Legal Notice:
This returns policy is in accordance with UK consumer protection laws. International customers are responsible for complying with their respective countries' import/export regulations and customs requirements when returning items.